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Returns and Exchange Policy

At Valluvam, we are committed to delivering premium quality products to our customers. Your satisfaction is important to us.

Returns and Exchange

Valluvam

Return Eligibility

  • Returns are accepted only if the product is damaged at the time of delivery.
  • The damage must be internal (e.g., leakage, spoilage, or contamination).
  • Physical damage to packaging (such as dents, scratches, or torn labels) will not be considered for return unless it affects the product's quality or safety.

Proof Required

Customers must share photos or videos of the damaged product within 24 hours of receiving the order.

Please ensure the product is unused and in its original packaging.

Non-Returnable Cases

  • Change of mind or personal dislike of taste/texture.
  • Damage due to improper storage after delivery.
  • Physical damage that does not affect product usability.

How to Request a Return

Email us or WhatsApp us with your order details and proof of damage.

Our team will review your request and respond within 2–3 business days.

If your return is approved, we will initiate a replacement or store credit/refund based on your preference.

Shipping, delivery and cancellation at a glance

  • Delivery across India. Cash on delivery is available within Chennai; online payment (secure, through Razorpay) is available everywhere.
  • Delivery charges, if any, are shown at checkout before you pay.
  • You can cancel an order yourself from My Orders within 30 minutes of placing it, while it is still being prepared.
  • Returns and exchange are accepted if the product arrives damaged (for example leakage or spoilage). Share a photo or video within 24 hours of delivery - see the Returns page.

Delivery, payment and returns - quick answers

Do you deliver across India?

Yes. We deliver across India. Cash on delivery is available within Chennai, and online payment is available everywhere.

Are there delivery charges?

Delivery charges, if any, are shown at checkout before you pay.

Can I cancel my order?

Yes. You can cancel your order from My Orders within 30 minutes of placing it, as long as it has not been packed. A reason is required. For an online payment, the amount is refunded to the original payment method.

What if my product arrives damaged?

Returns are accepted if the product is damaged on delivery, for example leakage or spoilage. Send a photo or video within 24 hours with your order details. We reply within 2 to 3 business days.

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